Warranty
If you have any issue with our products, please contact us at support@mvhstudios.co.uk with your order number and if possible, provide a photo of the problem. While we have strict quality controls on what we produce, we also pride ourselves in making sure that our customers are getting the best possible after sales support. If something brakes during shipping, install or up to a year after the purchase date, we will send you a replacement for the parts, free of charge.
Should it be necessary to send the product back for repair, send the item well packaged to our return address (see below). Include a note with the order number or a print out of the email regarding the warranty request. Email a photo of the shipping receipt to support@mvhstudios.co.uk so we can refund the shipping cost to your original payment method. Once the replacement or repair has been processed, we will ship out the part at no cost to you. Repairs and warranties are always considered a priority for us, so we make sure you do not need to wait for any longer than necessary.
Shipping instructions for all orders excluding EU
Please only ship to this address if you are not located in the EU:
Durleighmarsh Farm
MVHStudios Unit 12
GU315AX
United Kingdom
Addtionally for US Customers:
Please also ensure that the value declared for the return is 20 USD, independent of the contents as any more will incure cutoms charges for the return and possibly not arrive at our offices.
Shipping Address for EU orders
Mark Naunkovic
Legenda sport / MVH Studios
Sibrik Miklos ut 30/C
Budapest
1103
Hungary
Note: If you are in the EU, you must send the return shipment to our EU return address in Hungary. Any return shipment from the EU that is sent to the UK will not be processed.