Codify Infotech

FAQ

Returns and Exchanges

I gladly accept returns, exchanges and cancellations. Contact me within: 14 days of delivery Return items back within: 30 days of delivery Request a cancellation within:  10 days of purchase.

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Warranty

If you have any issue with my products, please contact me and if possible, provide a photo of the problem. While all my products are hand made and custom made, I pride myself in making sure that my customers are getting the best possible after sales support. If something brakes during shipping, install or up to a year after the purchase date, I will send you a replacement for the parts, free of charge.

Shipping

I ship internationally, tracked and signed where possible. Please be so kind and always add a phone number to your address as I often use a courier service to ensure delivery can be door to door, due to the Covid-19 lock downs. Please be aware that for some countries even DHL shipping is not an option at the moment. If you are not sure, please ask me.

All EU orders are shipped ex Greece (my EU printfarm is located there) so there will be no issues with Brexit, customs or import duties. All UK orders are shipped from the UK. However, due to Covid related delays in supplies, we might have to make exceptions and sometimes ship from the UK to the EU. Should you have any problems or customs duties to pay, please get in touch with me so we can work out a solution for you.

Shipping delays

Due to the effects of the pandemic, all shipping companies are under very high work loads which can cause unusually long shipping delays. Please email me with your order number if your package has not arrived on time or has gone missing so we can help by either sending a replacement or a full refund.

More Custom Options

When I started MVHStudios in 2019 I could not have imagined how popular my products would become. This however meant I had to cut back on making every order a custom order for the time being. I am however working on changing that so that very soon you will be able to get a fully customized wheel with your logo, vinyl and colours again.

Is this handmade?

While the main parts are 3D printed, everything else is handmade. From the suede leather grips (see a timelapse video here) to the vinyls, hand painted or sprayed, SLA printed badges, buttons and logos.

How long does it take to ship?

I need a lead time of 14 days to build the wheel. At the moment I can just about make that time frame but it depends on how many orders I get rushing in. Due to the massive increase in sim racers during the last few weeks, I am often behind schedule. Please do message me if you need an update - I will answer every message.

When are you going to have stock?

I am trying to increase the production as much as possible but this takes time and at the moment, I have far more demand than I can cover so I have to use waiting lists. However, everyone on the waiting list will get their turn.

How long do I have to wait on the list?

Currently we manage to make around 500 wheels a month. However, we are getting through the waiting list a lot faster than that as not everyone on the list ends up buying a wheel. We are also working on expanding the team so we can produce more wheels in the same time frame while keeping our quality as high as possible and our prices as low as possible.

How durable are these wheels?

You can watch videos to demonstrate the strength of my wheels here and here.

How durable is the suede leather?

The leather is very tough wearing goat suede and should be treated just like suede leather shoes. You do not need to use gloves but from time to time it is a good idea to wipe them down with water and give them a good brush with a suede brush. I made a video showing how this works here.

Do I need leather on my grips?

The polycarbonate grips I make are grippy but for longer drives I recommend using gloves. A good budget solution is to get finger-less cycling gloves or use tennis racket grip tape to wrap the grips yourself.

Do I need the magnetic shifter?

The wheel will work perfectly fine without the shifter and the shifter of course works without the wheel too. So no need to go for the whole thing, you can always get that shifter another time.
But I will tell you, if you never used a magnetic shifter before, you are missing out on the very satisfying, and clearly defined release that the magnets give versus the slightly mushy feedback you get on the standard Logitech micro switches.

What does the brake pedal upgrade do?

It is much harder to build muscle memory for the position of your foot (depth of motion) vs the muscle memory of force applied. That is why in any car you have a progressive, non linear brake pedal. Whether its hydraulic or electronic, that is the same in any car.

Logitech put linear springs in there because its a cost cutting measure and when you produce hundred thousands of a product, saving a few cents on a custom spring vs. an off the shelf linear spring with a rubber block, makes sense.

My spring will give you a progressive increase in force, making it much easier to find the point of lock up as you hit the brakes.

F1 or GT?

That really depends on your seating position. If you prefer sitting low, the wheel closer to the upper half of your chest, the F1 wheel is better. If you prefer a regular car position, the wheel near your belly, then the GT wheel is better.

Plans (STL files) for printing

Unfortunately I cannot sell the files anymore for a couple of reasons. People would resell them without my permission, I would make revisions (i do that often) and then I get people come to me who did not buy my wheel from me or printed it from old plans, complaining about things not fitting or working, leaving bad reviews in forums, etc.

Can you sponsor me or my team?

Eventually yes. As it stands, there is no point in advertising my products because we already cannot make them fast enough, leading to a long waiting list. If we advertise, this list will only grow and frustrate everyone.

Are you still shipping during the Covid Lockdowns?

Yes. We are trying to keep the production going as normal but like any business, we also rely on suppliers for the materials and shipping companies. During the lockdowns, these companies are all struggling with keeping their deadlines due to staff shortages, overwhelming demand and local Covid related restrictions. This in turn will also affect our shipping times and building schedules.

Where is MVHStudios located?

I have 2 printfarms one in England (Haslemere, Surrey) and a second one in Greece (Lefkada). A lot of the parts are printed and shipped from Greece up to the UK where I do the final assembly and customisation. Fulfillment (shipping) is done from the UK and Greece.