Shipping Policy

This Shipping Policy explains how orders placed with MVH Studios are dispatched and how delivery, customs charges and international taxes are handled.

UK Orders

Orders delivered within the United Kingdom are normally shipped using Royal Mail or another suitable UK delivery service where required.

Available shipping options and their cost are shown at checkout.

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where tracking is available.

International Orders

Orders delivered outside the United Kingdom are normally shipped using services arranged through Easyship.

Easyship allows us to select from a range of international courier and postal services depending on the destination, parcel size, delivery speed and service availability.

The courier shown on your tracking information may therefore vary between orders and destinations.

Estimated delivery times shown during checkout or by the courier are estimates only and can be affected by customs clearance, local delivery conditions and circumstances outside our control.

Customs, Import VAT and Duties

International shipments may be subject to:

• Import VAT or local sales tax
• Customs duties
• Customs clearance or brokerage fees
• Other charges imposed by the destination country or courier

Unless specifically stated otherwise during checkout, these charges are not included in the price paid to MVH Studios and may be collected from the recipient when the shipment enters the destination country or before delivery.

The customer is responsible for any applicable import taxes, duties and customs charges imposed by their local authorities.

MVH Studios does not control these charges and cannot guarantee the amount that may be payable.

European Union Orders

Orders shipped from the United Kingdom to customers within the European Union are international exports.

We no longer routinely ship European orders using a prepaid duties and taxes arrangement.

Where import VAT, duty or customs handling charges are applicable, these may therefore be requested by the courier or local customs authority before delivery.

Customers should take any applicable import charges into account when placing an order.

Customs Declarations

All international shipments are declared using accurate product information.

This normally includes:

• Product description
• Customs value
• Country of origin
• Commodity or HS code where applicable

We are unable to declare orders at an artificially reduced value or incorrectly describe goods in order to avoid customs charges.

Tracking

Where tracking is provided, customers are responsible for monitoring the tracking information after dispatch.

If a courier requests additional information, payment of import charges or assistance with customs clearance, please respond promptly to avoid unnecessary delays or the shipment being returned.

Delivery Delays

International shipments can occasionally be delayed by customs inspections, courier networks, weather, peak seasonal demand or other circumstances outside MVH Studios' control.

A delay shown in tracking information does not necessarily mean a shipment is lost.

If you believe your order has been lost or significantly delayed, please contact MVH Studios and we will assist with the courier investigation where appropriate.

Incorrect or Incomplete Delivery Addresses

Customers are responsible for supplying a complete and accurate delivery address when placing an order.

If an order is returned because an incorrect or incomplete address was supplied, additional shipping costs may apply before the order can be sent again.

Returned or Refused International Shipments

If an international shipment is refused, import charges remain unpaid, or the courier is unable to complete delivery and the parcel is returned to MVH Studios, any refund or reshipment will be considered once the goods have been returned to us.

Where permitted by law, costs resulting from the return shipment, unpaid customs charges or a new delivery may be deducted from any refund or charged before reshipment.

Returns

Please do not send products back to MVH Studios without first contacting us.

International returns require specific customs documentation and should normally be arranged through our authorised return process.

Please refer to our Returns, Refunds & Warranty Policy for full details.