Warranty

Our Commitment to You

If you experience any issues with our products, please contact us at support@mvhstudios.co.uk with your order number and, if possible, a clear photo or video of the problem. While we implement strict quality controls on everything we produce, we also pride ourselves on ensuring our customers receive the best possible after-sales support.

If a part breaks during shipping, during standard installation, or up to one (1) year after the purchase date due to a manufacturing defect, we will send you replacement parts free of charge.

Warranty Exclusions (What is Not Covered) To ensure we can continue providing high-quality support, this warranty is voided under the following conditions:

  • Misuse or Abuse: Damage resulting from using the product beyond its physical or electrical specifications, or in scenarios outside its intended use case (e.g., applying excessive force to hardware components, improper mounting, or exposing the equipment to extreme temperatures or liquids).
  • Unauthorized Modifications: Any damage caused by third-party modifications, DIY alterations, or unauthorized repairs that compromise the structural or electronic integrity of the product.
  • Improper Maintenance: Damage caused by failing to follow provided product manuals, maintenance instructions, or software configuration guidelines.
  • Normal Wear and Tear: Gradual degradation of materials over time, including cosmetic blemishes, scratches, or fading of finishes that do not affect the functional performance of the product.
Return and Repair Process Should it be necessary to send the product back for repair, please send the item well-packaged to our return address (see below). Include a note with your order number or a printout of the email thread regarding your warranty request.

If you are not using a pre-provided return label, email a photo of the shipping receipt with the tracking number to support@mvhstudios.co.uk so we can track the package and refund the shipping cost to your original payment method.

  • Note: Shipping costs for warranty returns can only be refunded within six (6) months of the original purchase date.

Once the replacement or repair has been processed, we will ship the part back to you at no additional cost. Repairs and warranties are always considered a priority for our team, ensuring you are not waiting any longer than absolutely necessary.

Warranty Coverage for Replacements Any product, part, or component replaced or repaired under this Limited Warranty shall be warranted for the remaining portion of the original Warranty Period, or for ninety (90) days from the date of delivery of the repaired or replaced item, whichever provides longer coverage. The replacement item does not start a new Warranty Period, nor does it extend the original Warranty Period beyond the terms stated above.

Shipping instructions for all orders

Please only ship to this address:

Durleighmarsh Farm
MVHStudios Unit 12
GU315AX
United Kingdom

For UK customers: Every shipment includes a return label. If you do not have the label, please contact us at support@mvhstudios.co.uk with your order number so we can provide you with a label.

Additionally for USA, EU, AUSTRALIA, and Other International Customers:

Use a non-insured, small/medium parcel service such as your local national postal system (e.g., Cyprus Post, An Post, Deutsche Post, etc.) or UPS for the return shipment.


  • Customs Declaration: Clearly mark returned items as "Returned Goods – Warranty Repair" or "Returned Goods" on the customs declaration form.

  • Carrier Instructions: If you are using UPS or another commercial courier service, please contact us prior to shipping for the necessary shipping documents that must be completed by you.

  • Declared Value: Please ensure that the declared value for the return is 20 USD / 40 AUD / 25 EUR, independent of the contents. Declaring a higher value will incur UK import customs charges upon arrival; any such charges incurred will be deducted from your final refund total.

Return Shipping Reimbursements (Faulty Goods / Warranty Returns):


Email a photo of the shipping receipt with the tracking number to support@mvhstudios.co.uk so we can track and refund the shipping cost of up to 15 GBP to your original payment method if applicable.


Failed Delivery & Returns Policy

If a delivery attempt is unsuccessful due to the recipient being unavailable, providing an incorrect delivery address, or failing to collect the parcel from the designated local pickup location, the order may be returned to us. In such cases, a refund will only be processed once the item has been received and inspected. Shipping costs (both initial outbound shipping and return carrier fees) may be deducted from the refund amount. If the item is returned in damaged or non-resalable condition, we reserve the right to refuse a refund or apply a restocking fee.
WE SHIP WORLDWIDE
1 YEAR INTERNATIONAL WARRANTY
100% MADE BY GAMERS
14-DAY RETURN POLICY