FAQ

Returns and Exchanges

We gladly accept returns, exchanges and cancellations. Contact us within 14 days of delivery. Return items back within 30 days of delivery. Request a cancellation within 10 days of purchase. Shipping and handling is non-refundable.

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Once the item is returned we will initiate the refund process.

Return Address for all orders excl. EU

Please only return to this address if you are not located in the EU:

Durleighmarsh Farm
MVHStudios Unit 12
GU315AX
United Kingdom

Return Address for EU orders

Legenda udvar / MVH Studios
Sibrik Miklos ut 30/C
Budapest
1103
Hungary

Warranty

If you have any issue with our products, please contact us at support@mvhstudios.co.uk and if possible, provide a photo of the problem. While all our products are hand made and custom made, we pride ourselves in making sure that our customers are getting the best possible after sales support. If something brakes during shipping, install or up to a year after the purchase date, we will send you a replacement for the parts, free of charge.

Shipping

We ship internationally from the United Kingdom, tracked and signed where possible and most of our products go out the same week we recieve the order. Please be so kind and always add a phone number to your address as we often use a courier service to ensure delivery can be door to door.

Import duties and tax (VAT)

Should you order from outside the UK be aware that depending on your countries laws, there can be an additional fee due on recieving your order. If you are ordering from within the EU, you will not need to pay for import duties as we are a registered IOSS company ( IM3720013394 ) if the total amount for your order including shipping fees is below 150 Euros. We ship from the United Kingdom and for exported items we do not charge any value added tax but are required by law to supply a commercial invoice declaring the value of your order. On import to your country, this invoice is used to calculate any import tax and duties. Should you need any help or have questions, please get in touch with us so we can work out a solution for you.

Shipping times

We ship most of our products the same week we recieve the order. There can be exceptions during high demand periods (Black Friday, Christams, etc) but we will keep you up to date with status emails. Please email us with your order number if your package has not arrived on time or has gone missing so we can help by either sending a replacement or a full refund.

Is this handmade?

While the main parts are 3D printed in FDM and SLA or Laser and CNC processed, everything else is handmade and assembled.

How long does it take to ship?

Good news, we are catching up and can pretty much finish your order the next day. At the moment we can just about make that time frame but it depends on how many orders we get rushing in. Please do message us if you need an update - we will answer every message.

How durable is the suede leather?

The leather is very tough wearing goat suede and should be treated just like suede leather shoes. You do not need to use gloves but from time to time it is a good idea to wipe them down with water and give them a good brush with a suede brush. Also note that suede is dyed in black and especially new suede will transfer some of that dye if you have sweaty palms. Use a waterproofing spray for suede leather to avoid any stains on your hands or use gloves (cycling gloves are a great and cost effective option).

Where is MVHStudios located?

England, Hampshire. Fulfillment (shipping) is done from the UK.

Will you keep me updated with the progress?

As we build your MVHStudios product, we will send you regular status emails telling you what we are currently working on. Once the order is ready to ship, you will of course get a final message with a tracking number for your order as well.

What does the waiting list mean?

We try to avoid using waiting lists but sometimes we simply are overrun with orders or we run out of supplies. This is when we stop taking orders and offer you to sign up to a waiting list. Once we can resume production and sales, we then work off the list in the order that the registrations were made.